Agntic

End User License Agreement

Version 1.0 · Effective 2026-03-01

End User Licence Agreement

Agntic.ai Voice Agent Platform

Version 1.0 | Effective: March 2026

Agntic Pty Ltd | ABN 53 680 307 680

By creating an account, subscribing to a plan, or using the Agntic.ai platform in any way, you agree to be bound by the terms and conditions of this End User Licence Agreement. If you do not agree to these terms, do not create an account or use the Platform.

This Agreement was last updated on 19 March 2026. You can review the current version at any time at https://agntic.ai/legal/eula

1. Acceptance of Terms

This End User Licence Agreement (“Agreement”) is a legally binding contract between you (“you”, “your”, or “Customer”) and Agntic Pty Ltd (ABN 53 680 307 680) (“Agntic”, “we”, “us”, or “our”). This Agreement governs your access to and use of the Agntic.ai platform, including all associated APIs, dashboards, tools, documentation, and AI voice agent capabilities (the “Platform”).

By creating an account, clicking “I Agree”, subscribing to a plan, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are accepting this Agreement on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these terms.

If you do not agree to this Agreement, you must not create an account or use the Platform.

2. Definitions

In this Agreement, the following terms have the meanings set out below:

“Account” means the account you create to access and use the Platform.

“Agent” means an AI-powered voice agent created, configured, or deployed by you using the Platform.

“Agent Configuration” means the prompts, scripts, knowledge bases, integrations, workflows, and settings you apply to configure an Agent.

“AI Output” means any content, response, transcript, summary, sentiment analysis, or other output generated by an Agent or the Platform during or as a result of a Voice Interaction.

“Caller” means any person who interacts with an Agent via telephone, VoIP, or other supported communication channel.

“Customer Data” means all data, content, and information uploaded to, entered into, or generated by you through your use of the Platform, including Agent Configurations and business data, but excluding AI Outputs.

“Fees” means the subscription fees and usage charges applicable to your chosen plan, as published on our website or agreed in a separate order.

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth).

“Plan” means the subscription tier you select when creating your Account or as subsequently changed by you through the Platform.

“Voice Interaction” means any telephone call, VoIP session, or other voice-based communication handled by an Agent.

“Voice Recording” means an audio recording of a Voice Interaction captured by the Platform.

3. Account Registration

3.1 Account Creation

To use the Platform, you must create an Account by providing accurate and complete registration information. You are responsible for maintaining the accuracy of your Account information and for updating it promptly if it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at support@agntic.ai if you become aware of any unauthorised access to or use of your Account. We are not liable for any loss arising from your failure to secure your Account credentials.

3.3 Account Eligibility

You must be at least 18 years of age and have the legal capacity to enter into this Agreement. If you are creating an Account on behalf of an organisation, you represent that you are authorised to bind that organisation and that the organisation agrees to be bound by this Agreement.

3.4 One Account Per Entity

Each legal entity may maintain one primary Account. Additional user seats or sub-accounts are managed within your Account in accordance with your Plan.

4. Licence Grant

4.1 Grant

Subject to your compliance with this Agreement and payment of the applicable Fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform during your subscription period solely for your internal business purposes and in accordance with the features and limits of your Plan.

4.2 What You Can Do

Your licence permits you to: (a) create, configure, deploy, and manage Agents; (b) receive and process Voice Interactions through your Agents; (c) access and use AI Outputs for your internal business purposes; (d) integrate the Platform with your existing systems using our published APIs and supported integration methods; and (e) invite additional users within the limits of your Plan.

4.3 Usage Limits

Your Plan determines the number of Agents, concurrent Voice Interactions, users, and other usage parameters available to you. Usage exceeding your Plan limits may result in additional charges at our then-current rates, or we may throttle or suspend access until you upgrade your Plan.

4.4 No Ownership Transfer

The Platform is licensed, not sold. We reserve all rights not expressly granted in this Agreement.

5. Restrictions on Use

5.1 General Restrictions

You must not, and must not permit any third party to:

  1. copy, modify, adapt, translate, or create derivative works of the Platform or any part of it;

  2. reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or underlying structure of the Platform;

  3. sublicense, rent, lease, sell, resell, or distribute access to the Platform to any third party, except where you have a separate reseller agreement with Agntic;

  4. use the Platform to develop a competing product or service, or to benchmark the Platform against competing products without our prior written consent;

  5. remove, alter, or obscure any proprietary notices, labels, or marks on or within the Platform;

  6. circumvent, disable, or interfere with any security features, access controls, or usage limitations;

  7. use the Platform in any manner that violates applicable law or regulation;

  8. use the Platform to transmit malicious code or conduct denial-of-service attacks; or

  9. use the Platform to store, process, or transmit material that infringes the intellectual property or privacy rights of any third party.

5.2 AI-Specific Restrictions

Without limiting clause 5.1, you must not use the Platform or any Agent to:

  1. impersonate a specific real individual without that individual’s prior written consent;

  2. conduct interactions for purposes that are illegal, fraudulent, misleading, or deceptive;

  3. provide medical, legal, or financial advice without appropriate disclaimers and, where required, professional oversight;

  4. collect sensitive information (as defined in the Privacy Act 1988 (Cth)) from Callers without informed consent and appropriate safeguards;

  5. make automated outbound calls in contravention of the Do Not Call Register Act 2006 (Cth) or the Spam Act 2003 (Cth);

  6. discriminate against Callers based on any attribute protected by applicable anti-discrimination legislation;

  7. deploy Agents in safety-critical applications (including emergency services, medical triage, or crisis intervention) without human oversight and escalation protocols; or

  8. use AI Outputs or Voice Recordings to train competing AI models without our prior written consent.

6. AI Disclosure and Call Recording

6.1 Mandatory AI Disclosure

You must ensure that each Agent you deploy clearly identifies itself as an AI agent at the start of every Voice Interaction. The disclosure must be in clear, plain language. You must not configure an Agent to deny its AI nature or to claim that a Caller is speaking with a human.

6.2 Right to Human Agent

You must ensure that Callers are informed they can request to be transferred to a human representative. Your Agent must facilitate such transfers promptly upon request.

6.3 Call Recording

Where the Platform records Voice Interactions, you are responsible for ensuring that Callers are notified of the recording and that all applicable consent requirements are met under the Telecommunications (Interception and Access) Act 1979 (Cth) and relevant state and territory surveillance devices legislation. We recommend you adopt an all-party consent model regardless of jurisdiction.

6.4 Human Escalation

You must establish and maintain an escalation process that defines when an Agent must transfer a Voice Interaction to a human. At a minimum, this must cover: (a) legal threats or complaints; (b) health, safety, or emergency situations; (c) requests for financial, legal, or medical advice; (d) distressed, vulnerable, or at-risk Callers; (e) accessibility or accommodation requests; and (f) any interaction the Agent cannot resolve after a reasonable number of attempts.

7. Intellectual Property

7.1 Our IP

We own all intellectual property rights in the Platform, including all software, AI models, algorithms, interfaces, documentation, and trade marks. Nothing in this Agreement transfers any intellectual property rights from us to you.

7.2 Your Data

You retain all intellectual property rights in your Customer Data. You grant us a non-exclusive, royalty-free licence to use, copy, store, and process your Customer Data solely to provide and operate the Platform.

7.3 Agent Configurations

You own the Agent Configurations you create. However, Agent Configurations depend on the Platform and cannot be used independently of it. We may retain anonymised and aggregated metadata derived from Agent Configurations for the purpose of improving the Platform, provided it does not identify you or any individual.

7.4 AI Outputs

AI Outputs are generated using our AI models combined with your Agent Configurations and Customer Data. You are granted a non-exclusive, perpetual licence to use AI Outputs for your internal business purposes. You acknowledge that: (a) AI Outputs may be similar to outputs generated for other customers; (b) we do not warrant that AI Outputs are unique, original, or capable of intellectual property protection; and (c) we retain the right to use anonymised and aggregated AI Outputs for platform improvement and product development.

7.5 Voice Recordings

Voice Recordings are your Customer Data and are subject to the data handling provisions of this Agreement and our Privacy Policy. We will not use Voice Recordings to train our AI models unless you have given prior written consent and all applicable privacy consents have been obtained from affected individuals.

7.6 Feedback

If you provide us with feedback, suggestions, or improvement ideas, you grant us an unrestricted, irrevocable, royalty-free, perpetual licence to use and incorporate that feedback into the Platform without obligation to you.

8. Fees and Billing

8.1 Subscription Fees

You agree to pay the Fees applicable to your chosen Plan. Current pricing is published on our website at https://agntic.ai/pricing. All Fees are expressed exclusive of GST unless otherwise stated. We will charge GST where applicable in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

8.2 Billing Cycle

Fees are billed in advance on a monthly or annual basis, depending on your Plan selection. Your billing cycle begins on the date you subscribe to a paid Plan. Usage-based charges (such as per-minute call charges) are billed monthly in arrears based on actual usage during the preceding billing period.

8.3 Payment Method

You must provide a valid payment method (credit card or other accepted method) when subscribing to a paid Plan. You authorise us to charge your payment method for all Fees as they become due. You are responsible for keeping your payment method current and valid.

8.4 Failed Payments

If a payment fails, we will notify you and attempt to process the payment again. If payment remains unsuccessful after 7 days, we may suspend your access to the Platform until the outstanding amount is paid. Continued non-payment for more than 14 days may result in termination of your Account.

8.5 Price Changes

We may change our pricing at any time. Price changes take effect at the start of your next billing cycle. We will give you at least 30 days’ notice of any price increase. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect.

8.6 Refunds

Fees are non-refundable except where required by Australian Consumer Law. If you cancel your subscription mid-cycle, you will retain access to the Platform until the end of the current billing period, but no pro-rata refund will be issued for the unused portion.

8.7 Free Trials

If we offer a free trial, you may use the Platform free of charge during the trial period. At the end of the trial, your Account will automatically convert to the paid Plan you selected unless you cancel before the trial expires. We will notify you before the trial ends.

9. Data Protection and Privacy

9.1 Privacy Policy

Our collection, use, storage, and disclosure of Personal Information is governed by our Privacy Policy, available at https://agntic.ai/legal/privacy. By using the Platform, you acknowledge that you have read and understood our Privacy Policy. Our Privacy Policy forms part of this Agreement.

9.2 Your Privacy Obligations

You are responsible for: (a) complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in respect of any Personal Information you collect through the Platform; (b) providing appropriate privacy notices to Callers about the collection of their Personal Information, including voice data; (c) obtaining all necessary consents for call recording, transcription, and AI processing; and (d) ensuring your use of the Platform complies with all applicable privacy and data protection laws.

9.3 Data Hosting

Customer Data is hosted on Amazon Web Services (AWS) infrastructure. We use commercially reasonable efforts to host Customer Data within the AWS Asia-Pacific (Sydney) region. Certain Platform features may involve the processing of data by third-party AI model providers. A current list of our sub-processors is available at https://agntic.ai/legal/sub-processors.

9.4 Data Retention

If your Account is terminated or expires, we will retain your Customer Data for 30 days to allow you to export your data. After this period, we will delete your Customer Data in accordance with our data retention policy, except where retention is required by law.

9.5 Anonymised Data

We may create and use anonymised, aggregated, and de-identified data derived from your use of the Platform for platform improvement, benchmarking, research, and product development, provided it does not identify you, your users, or any Caller.

10. Security

We implement reasonable technical and organisational security measures to protect Customer Data, including encryption in transit and at rest, role-based access controls, regular vulnerability assessments, incident detection and response procedures, and business continuity measures. If we become aware of a security incident affecting your Customer Data, we will notify you without undue delay and provide reasonable details of the incident and the steps we are taking to address it.

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that: (a) we have the right to make the Platform available to you under this Agreement; (b) the Platform will perform materially in accordance with our published documentation; and (c) we will provide the Platform using reasonable care and skill.

11.2 AI Disclaimer

You acknowledge and agree that:

  1. AI Outputs are generated by machine learning models and are not guaranteed to be accurate, complete, or appropriate;

  2. Agents may produce responses that are incorrect, misleading, or contextually inappropriate, including factually incorrect statements presented as fact (“hallucinations”);

  3. you are solely responsible for reviewing and verifying AI Outputs and for implementing appropriate human oversight;

  4. we do not warrant that AI Outputs will meet your requirements or quality standards; and

  5. you must not use AI Outputs as the sole basis for decisions that have a material legal, financial, medical, or safety impact on any person without independent verification.

11.3 Australian Consumer Law

Nothing in this Agreement excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation which cannot lawfully be excluded or restricted. To the extent that our liability cannot be excluded, our total liability is limited to the maximum extent permitted by law to, at our election: (a) re-supplying the services; or (b) paying the cost of having the services re-supplied.

11.4 No Other Warranties

To the maximum extent permitted by law, we exclude all warranties, conditions, and guarantees not expressly set out in this Agreement. The Platform is provided on an “as available” basis and we do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

12. Limitation of Liability

12.1 Exclusion of Consequential Loss

To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business, goodwill, or anticipated savings, arising out of or in connection with this Agreement.

12.2 Liability Cap

Our total aggregate liability to you arising out of or in connection with this Agreement is limited to the total Fees you have paid to us in the 12-month period immediately preceding the event giving rise to the claim.

12.3 Exceptions

Nothing in this Agreement limits either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct; or (d) any liability that cannot be limited or excluded by law.

12.4 AI Limitation

You acknowledge that AI technology is inherently probabilistic. To the maximum extent permitted by law, we exclude all liability for loss, damage, or claims arising from your reliance on AI Outputs without appropriate human oversight and verification.

13. Indemnification

13.1 Your Indemnity

You will indemnify and hold harmless Agntic from any third-party claim arising from: (a) your Agent Configurations, Customer Data, or use of AI Outputs; (b) your breach of this Agreement; (c) your failure to obtain required consents from Callers; (d) your use of the Platform in violation of applicable law; or (e) your failure to implement adequate human escalation or oversight.

13.2 Our Indemnity

We will indemnify and hold you harmless from any third-party claim that the Platform, as provided by us and used in accordance with this Agreement, infringes a third party’s intellectual property rights, provided you notify us promptly, give us reasonable cooperation, and allow us to control the defence and settlement of the claim. This indemnity does not apply to claims arising from your Agent Configurations, Customer Data, modifications you make to the Platform, or your use of the Platform in breach of this Agreement.

14. Term and Cancellation

14.1 Term

This Agreement begins when you create your Account and continues for as long as your Account is active or until terminated in accordance with this clause.

14.2 Cancellation by You

You may cancel your subscription at any time through your Account settings or by contacting support@agntic.ai. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until the end of the period you have paid for.

14.3 Termination by Us

We may suspend or terminate your Account immediately if: (a) you breach this Agreement and fail to remedy the breach within 14 days of our notice; (b) you breach clause 5 (Restrictions) or clause 6.1 (Mandatory AI Disclosure); (c) your use of the Platform poses a security risk; (d) your use of the Platform violates applicable law; or (e) your payment remains outstanding for more than 14 days after notice. We may also terminate your Account for any reason by providing you with 30 days’ written notice.

14.4 Effect of Termination

When this Agreement ends: (a) your licence to use the Platform terminates immediately; (b) you must stop using the Platform; (c) we will make your Customer Data available for export for 30 days as described in clause 9.4; and (d) clauses that by their nature survive termination will continue in force, including clauses 7 (Intellectual Property), 11 (Warranties and Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (General).

15. General

15.1 Governing Law

This Agreement is governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia sitting in Victoria.

15.2 Changes to This Agreement

We may update this Agreement from time to time. We will notify you of material changes by email or through the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated terms. If you do not agree, you may cancel your subscription before the changes take effect. The current version of this Agreement is always available at https://agntic.ai/legal/eula.

15.3 Force Majeure

Neither party is liable for failure to perform its obligations caused by events beyond its reasonable control, including natural disasters, war, pandemic, government action, or failure of third-party infrastructure. If a Force Majeure event continues for more than 90 days, either party may terminate this Agreement.

15.4 Assignment

You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign our rights to a related entity or in connection with a merger, acquisition, or sale of assets.

15.5 Entire Agreement

This Agreement, together with our Privacy Policy and any additional terms referenced in it, constitutes the entire agreement between you and Agntic regarding your use of the Platform. It supersedes all prior agreements and understandings, whether written or oral.

15.6 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force. The parties will negotiate in good faith to replace the invalid provision with one that achieves, to the extent possible, the original commercial intent.

15.7 Waiver

Our failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.

15.8 Notices

We will send notices to you at the email address associated with your Account. You may send notices to us at legal@agntic.ai. Notices are deemed received when actually received.

15.9 Relationship

Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between the parties.

Contact

If you have any questions about this Agreement, please contact us:

Agntic Pty Ltd

Email: legal@agntic.ai

Support: support@agntic.ai

Web: https://agntic.ai